Privacy Policy
Last updated September 2026.
DesDem International Services, a division of TransCoal Pty Ltd ("DesDem", "we", "us"), respects your privacy and is committed to handling personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
When you contact us through this website we collect the information you provide, which may include your name, company, email address, phone number and the content of your enquiry. Our website host also collects standard server logs and aggregate, non-identifying analytics about site usage.
How we use it
We use the information you submit solely to respond to your enquiry and to communicate with you about our services. We do not sell personal information, and we do not share it with third parties except where necessary to provide our services or where required by law.
Storage and security
Enquiry details are delivered to us by email through our forms provider and are stored within our business systems. We take reasonable steps to protect personal information from misuse, loss and unauthorised access.
Access and correction
You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. You may also ask us to delete information that is no longer required.
Contact
For any privacy question or request, contact us via our enquiry form, or write to Level 14, 167 Eagle Street, Brisbane, QLD 4000, Australia.
This policy may be updated from time to time. Any changes will be posted on this page.